A technical support person who loves technology, loves learning, and loves helping customers solve problems.

Current Position

Security Support Engineer III F5 10/2023- Present
  • Fix reported issues and advocate for the customer.
  • Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal.
  • Developed automation tool and scripts to help customer and team member complete tasks more efficiently
  • Wrote internal and external knowledge articles for common issues.
  • Hold Sessions and share the knowledge with the team members

Awards and Honors

  1. Published 10+ guideline articles on Azure official documentation site
  2. Earned the Top Contributor Award of 2019 presented by Microsoft.
  3. Earned F5 2024 Q4 Champion
  4. Got the AWS Cloud Practitioner Certificate in 2025

Skills

Programming Languages: Java, C#, Python, JavaScript, HTML, Bash

Tools and Frameworks: Linux, Network, SQL, AWS, Azure

Languages: Chinese (native), English (proficient)

Strong Problem-Solving

Customer Service Skills